Customer Service

Thomas Electronics is committed to building long term, trusted relationships with our customers.

We aim to provide our customers with dependable and value-oriented solutions and the highest level of customer service and support. More information on customer service vision is available in Service Commitment. For information on our quality systems, please see Quality Assurance and Certifications.

Please read the following information in relation to sending parts to Thomas Electronics for support, New Customer Set-Up Process, Warranty and Technical Assistance.

Sending CRTs to Thomas for overhaul or repair

No RMA number is needed.

If you are a new customer, please scroll down to our New Customer Set Up Process.

Package the unit appropriately to prevent damage and include the following documentation:

• Purchase Order (specifying reason for sending/ work scope)
• Ship to Address
• Contact name (including phone, fax, and email) of the person who will approve the repair quote*
• Requested Delivery Date

Send the unit to:
Thomas Electronics of Australia
Attention: Avionics Group
Block W, 391 Park Road
Regents Park NSW 2143
AUSTRALIA

*Please note no unit will be shipped to a customer without a repair quote being approved.

New Customer Set Up Process:

All new Thomas Electronics customers must follow our set-up process:

Contact our Sales Department at sales@thomas.com.au or +61-2-8723-6500 and provide the following information:

• Customer Name
• Bill to Address
• Ship to Address
• Payment Method (C.O.D., Credit Card, or Check/Wire Transfer)
• Point(s) of Contact for Repair Quotes and Invoicing

All new customers are set up as payment in advance. No unit will be shipped back to a customer before payment is received.

After a period of successful transactions, a customer may request NET 30 terms with us.

To request NET 30 terms:

Contact our Head of Accounts, June Osborne at june.osborne@thomas.com.au +61-2-8723-6500 and provide the following information:

• Customer Name
• Trade References
• Your projected annual business volume with TEOA
• A completed TEOA account application form

We will then review your credit application.

Warranty

Thomas Electronics provides a warranty on all CRT repairs performed.

Technical Support

Thomas offers 24 hour technical support for all products.

Contact Gerald Timmermans by phone at +61-2-8723-6500 (office) or +61-459 212 625 (mobile) or email at gerald.timmermans@thomas.com.au

Please note that fees can be associated with some technical support. Please contact us for details.